Psychological safety
Build trust across your team
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28 items · 8 topics, 4 workshops, 2 wellness · 1 worksheet can't record progress
What it looks like
Hallmarks of a psychologically safe team
Speak Up Without Fear
Team members feel safe expressing concerns, asking questions, and admitting mistakes
People regularly ask for help or clarification
Mistakes are discussed openly for learning
Concerns about patient care are voiced freely
Questions don't feel 'stupid' to ask
Diverse Perspectives Valued
Different viewpoints are welcomed and considered in decisions
All team members contribute in meetings
Disagreements are productive, not personal
Minority opinions are explored, not dismissed
Cultural differences are respected and valued
Experimentation Encouraged
Innovation and trying new approaches is supported
Failed experiments are treated as learning
New ideas are tested, not automatically rejected
Creativity in treatment is celebrated
Evidence-based changes are implemented quickly
Building safety
Three practices that move the needle
1
Model Vulnerability
Leaders and senior staff admit their own mistakes and uncertainties
Share your learning moments openly
Ask questions even when you 'should' know
Acknowledge when you need help
Talk about your professional growth areas
2
Respond to Voice
Show appreciation when people speak up, regardless of the message
Thank people for raising concerns
Follow up on suggestions with action or explanation
Avoid defensiveness when challenged
Recognize courage in difficult conversations
3
Frame Work as Learning
Emphasize growth and adaptation over perfection
Use 'experiments' instead of 'new policies'
Celebrate learning from mistakes publicly
Ask 'What did we learn?' before 'Who's responsible?'
Share research on learning cultures
Warning signs
Patterns that signal low safety
People stay silent in meetings, only speaking one-on-one later
Mistakes are hidden or blamed on others
New ideas are immediately shot down
Staff avoid asking for help or clarification
Gossip and side conversations replace direct dialogue
High staff turnover, especially in first 6 months
Patient safety events go unreported